Privacy Policy

We work hard to protect your personal information and ensure your information is kept private and secure while providing you the requested Content and the Service (see definitions of the Content and the Service in our Terms of Service).

This privacy policy outlines the types of personal information that ManifestHQ Advisors LLC (collectively “ Company”, “ we”, “ our”, “ us”) collect, including through our website and webpages located at www.usemanifest.com, or our application via a computing device such as your phone, desktop, or laptop.

Privacy is important to us. We will never rent or sell your information to anyone. If you have any questions or believe that we have not adhered to this privacy policy, please send us a note at support@usemanifest.com .

General - Information We Collect and Why

In order to provide a high-quality service, we collect various types of information when you visit through our website and webpages located at secure.usemanifest.com and www.usemanifest.com, or our application via your phone, desktop, or laptop.

Visitor Information

We collect various types of anonymous information about visitors to our website, webpages, and/or mobile application, such as device-related information (including browser type and IP address) and server log information (including the date and time of day of your visit, average time spent on our site, browsing activity, and any site that referred you to us). We also collect information that you input into our application, e.g., by beginning the account application process. We use this information to understand our visitors better, facilitate site navigation, provide the services or information you request, and enhance the Content and the Service.

User Information

When you choose to create an account with us, we will collect certain personal information from you, including, but not limited to, your full name, date of birth, address, email, phone number, social security number, marital status, citizenship status, investment preferences, retirement account login and related information, and retirement plan information. Reasons for our interest and our collection of such information are primarily to facilitate the seamless transfer of your retirement account(s) between service providers, as well as for communication, identity verification, and providing advice on the proper target account to transfer.

We are required by law and by our operation to collect this information to provide you the Content and the Service. If you do not wish to provide this information, you cannot become our user.

Third Party Information Collection

When you access our Content and use certain Service, we may collect your usernames, passwords, account numbers, and other account information for third-party websites and Internet banking services. We also collect account information from you when you link your accounts through our application. This information is used to obtain your account, transaction, and other banking information from the relevant financial institution on your behalf in order to display the information to you or to fulfill your requests for certain products, services, or transactions through a Service.

We use third-party service providers, such as Plaid, Inc. (”Plaid), to collect, verify and/or confirm your bank account transaction data from your accounts on your behalf. Your transaction data is transmitted securely with encryption from transport layer security (TLS) and stored on our servers, where your transaction descriptions are secured with 256-bit Advanced Encryption Standard (AES) encryption. Information shared with Plaid and stored by Plaid is treated by Plaid in accordance with its privacy policy, available at https://plaid.com/legal/#end-user-privacy-policy.

Other Ways We Collect Information

Apart from the account opening process and from visitors to the site, we may collect various other types of personal information if you engage with us. We may also collect personal information if you enter it into our live chat program or contact us, or otherwise give it to us (e.g., in an email, phone call, or live chat with a member of our user support team). Further, we may collect information regarding your browsing activity when you visit our websites, webpages, and mobile applications, and actions you take within your account with us while logged in.

Cookies and Pixels

Cookies are small pieces of data that are stored on your computer, mobile phone, or any other device used to access the internet. Pixels are small code blocks on a website that allow another server to measure viewing of a website, webpage, or mobile application and often are used in connection with cookies.

We use these technologies to customize our Content and Service and improve your experience with us. Cookies store anonymous information, such as whether you viewed our Content or utilized our Service from your mobile device. We may store some personal information in a cookie and/or pixel, such as the website that you visited immediately prior to visiting us, and relevant financial information that allows us to enhance your user experience and for marketing purposes. Additionally, we may use a cookie and/or pixel that only stores anonymous information to track visitors across websites or devices to better customize our marketing and advertising campaigns.

Cookies, pixels, and similar technologies may not be required for site functionality. You are not required to accept any cookies or pixels to use this site. However, refusing to accept cookies or pixels will make the use of our Content and Service more cumbersome and less accessible.

Analytics Services

We may collect and share your information in order to improve our modeling and perform aggregate reporting, including by use of third-party analytics tools, such as “Google Analytics” (collectively referred to as “Analytics Services”) to collect information about the usage of this site. The Analytics Services collect information about how often users visit this site, what pages they visit when they do so, and what other sites they used before coming to this site, among other information. We use the information we get from these Analytics Services to improve this site.  

These Analytics Services collect the Internet Protocol (IP) address assigned to you on the date you visit this site, along with other anonymized information (e.g., browser type and type of device used to visit the website), but not your name or other personally identifiable information. The Analytics Services’ ability to use and share information about your visits to this site is restricted by their terms of use and privacy policies.

You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

We use your personal information to provide financial advice and other financial services; enhance your user experience; improve our products and features; provide user support; open, operate, and maintain your account in accordance with applicable laws and regulations; investigate and understand how our Content and Service are used; monitor and protect the security and integrity of our Content and Service, and better market and advertise our Content and Service. You understand and agree that the Company will compare your identifying information with government-provided lists of suspected terrorists.

As part of this process, we may, from time to time, include, compile, or aggregate some of your personal information in certain data analyses, reports, or other interpretations of investment trends for both internal and external purposes. When including, compiling, or aggregating personal information for such purposes, we make sure that the information is anonymized such that it is not identifiable to any particular user.

Additionally, we may use your personal information to contact you regarding our services, resources, or job openings that we think may be of interest to you. If you no longer wish to receive such marketing communications from us, please click the “unsubscribe” link that can be found at the bottom of each such email message. Please note that if you hold an account with us, you cannot opt-out of certain communications related to the administration of your account.

We do not sell, rent, or trade your personal information with any third parties other than with your consent or as required by law.

In order to provide financial services and in connection with our everyday business purposes and activities, we may share your personal information with third parties who perform services on our behalf. Examples of these third parties and services include consumer identification verification services, public accounting firms, and other professional firms, and certain other vendors and service providers who perform marketing, advertising, research, and analytics services on our behalf. We have entered into agreements that require that these third parties keep this information confidential. We may also disclose your information to other third-party financial institutions.  

We may also disclose personal information in response to service of legal process, such as a court order, summons, or subpoena, or as permitted or required by law when we reasonably believe it is necessary or appropriate to investigate, prevent, or take action regarding illegal activities, suspected fraud (including identity theft), front-running or scalping, situations involving potential threats to the physical safety of any person, or suspected violations of our terms of service or agreements. We also may disclose information about you if necessary to determine your eligibility to recover compensation in connection with class action lawsuits.

Furthermore, we may disclose personal information in specific other cases with your consent. If you conduct business with us, we may exchange information we collect with your service providers and other professionals or with others they may authorize.

In order to provide our Content and Service, we may exchange any information received in connection with such Content or Service with the employers, service providers, or other professionals they may authorize. We may also share your information relevant to facilitate the account transfer, advising on the destination account(s), account identity verification, and communication with third-party financial institutions that serve as trustees to 401(k) plans for business and its affiliates.

We work diligently to protect your personal information. We employ several physical and electronic safeguards to keep your information safe. We use the most popular available browser encryption, store all of our data on servers in secure facilities, and implement systematic processes and procedures for securing and storing data. For example, your transaction data is transmitted securely with encryption from TLS and stored on our servers, where your transaction descriptions are secured with 256-bit AES encryption. We limit access to your personal and financial information to only those Company employees with authorized access who need to know the information in order to perform their jobs.

Furthermore, if you choose to close your account or your account is terminated with us, we will continue to adhere to the privacy policy and practices outlined here. If you maintain an account with us that you access through our website or mobile apps, you are responsible for protecting and maintaining the confidentiality of your account and password and restricting access to your computer. Please read our account security policy for tips to protect your accounts.

Due to regulatory requirements, we do not delete residual copies of outdated information and must preserve all user data for a minimum of three (3) years or in accordance with the duration as prescribed by the relevant rules or regulations. If you have any problems, you may also contact us at support@usemanifest.com.

Former Users

If you are a former user, these policies also apply to you; we treat your information with the same care as we do information about current users.

How We Respond to Do Not Track Signals

Online tracking is the collection of data about an individual’s Internet activity used to deliver targeted advertisements and for other purposes. Users using certain modern browsers have the ability to activate a “Do Not Track” signal.

How You Accept This Policy

By using and continuing to use our websites, mobile apps and/or services, or otherwise providing us with personal information (such as an email address) you agree to the terms and conditions of this privacy policy and any updates thereto. This is our entire and exclusive privacy policy, and it supersedes any earlier version.

Changes to the Policy

We may modify this privacy policy over time without prior notice by posting a new version of this privacy policy, which is your responsibility to review. Any changes to the privacy policy will be reflected on this page and will become effective immediately upon posting. We encourage you to periodically review this privacy policy to stay informed about how we are protecting the personally identifiable information we collect. Please check the effective date below to determine if there have been any changes since you have last reviewed this policy.

Children

Our Service is not directed towards anyone under the age of 18. If a parent or guardian becomes aware that his or her child under the age of 18 has created an account with us and/or provided us with personally identifiable information, please contact us at support@usemanifest.com. Additionally, if we become aware at any point that a child under the age of 18 is using our Service, we will terminate their account.

If you are a California resident, you are entitled to learn what data we collect about you and have the right to ask us to delete your data and not to sell or share it. We provide detailed terms on your rights here.

If you are a resident of the European Union, you are entitled to certain privacy rights regarding your personal data. We provide detailed terms on your rights here.

The Content and the Service are hosted in the United States. If you are an international visitor, you should note that by providing your personal information, you are: (i) permitting the transfer of your personal information to the United States, which may not have the same data protection laws as the country in which you reside; and (ii) permitting the use of your personal information in accordance with this privacy policy.

If you have any questions, please get in touch with us:

Manifest

1452 E. 53rd Street

Chicago, IL 60616

support@usemanifest.com

(847) 220-4815

Version 1f - December 25, 2021